Proposals for replacing NHS process targets with health outcome targets that focus on patient benefit have been set out in a public consultation by the Department of Health.
Transparency in Outcomes – a framework for the NHS elicits the views of healthcare professionals and the public on the best means of setting targets for NHS organisations and measuring their success.
The consultation document follows the White Paper Equity and Excellence: Liberating the NHS, which proposes to make GP commissioning and patient choice the key drivers of improvement in the quality of care.
Transparency in Outcomes proposes a new framework for NHS targets, with the emphasis on outcomes achieved for patients rather than processes measured within the NHS. This, it is argued, will address the notorious issues of ‘ticking boxes’ being prioritised over treating patients.
Health Secretary Andrew Lansley said: “I want to free doctors and nurses to focus on what really matters – better results for their patients – instead of them being stifled by top-down targets. We will measure the outcomes that are most important to patients and that are relevant to healthcare professionals.”
The framework includes a set of proposed national outcome goals that can be used by Government, patients and the public to judge the overall performance of the NHS. The new NHS Commissioning Board will identify ‘improvement areas’ within each outcome goal where it will guide GP commissioning in order to raise standards of care.
Five outcome ‘domains’ are proposed: preventing people from dying prematurely; enhancing the quality of life for people with long-term conditions; helping people to recover from episodes of ill health or following injury; ensuring people have a positive experience of care; and treating and caring for people in a safe environment, protecting them from avoidable harm.
For example, within the domain of treating long-term conditions, the framework document proposes three key principles:
• Treating the individual rather than the specific condition, and thereby improving the treatment of patients with multiple conditions.
• Focusing on functional and episodic outcomes, which are more important to the patient than physiological measures.
• Meeting the needs of all age groups, as the appropriate functional outcomes for a patient change depending on age.
To support the framework, NICE will develop 150 new Quality Standards to cover “the majority of NHS activity”. The content of these standards will have a significant impact on procurement and commissioning.
Health organisations have responded positively to the aims of the new outcomes framework, while noting the difficulty of achieving these aims at a time of strict cost controls and cuts in staffing levels.
Dr Hamish Meldrum, chairman of the BMA, praised the Government’s intention to focus on “patient outcomes supported by clinical evidence”, but noted: “This is a highly complex undertaking, and many difficult issues need to be addressed, such as how success against these goals is measured, the robustness of any data used, and how we avoid creating unwelcome perverse incentives.”
Katherine Murphy, director of the Patients Association, said: “The Secretary of State’s vision for patients of ‘no decision about me without me’ is spot on.” However, she argued, for this vision to be realised “patient experiences, surveys and the like must be genuine and robust, not carried out in settings and at times which do not give the whole story, and patients’ views must be independently determined.”
Consultations on other aspects of the NHS, including regulation and commissioning, will follow. It is expected that the new NHS operating framework will be in place by April 2011.
Andrew Lansley